“I was saddened to see, out in the business world, that people were having a really hard time connecting. “This is the reason I wrote the book,” she replied. Kempe asked if the very notion of protocol is a “discardable nicety” when one needs to get to brass tacks. This was a wonderful way to appreciate our cultural differences,” she said. Celebrating the cultures of the world was a part of my own upbringing. Her parents met on a blind date in Cleveland, where she grew up among relatives who also had roots in Italy, Germany, and Russia. She’s a first-generation American her mother came from Mexico and her father from Croatia. Marshall is an ambassador-in-residence at the Atlantic Council, and senior advisor to the Adrienne Arsht Latin America Center. At a time when basic civility seems to be in danger, Capricia’s new book reminds us that relationship-building, multicultural awareness, and good manners matter greatly.” “Wearing a mask is the most obvious example of why mutual respect and etiquette are so important. “At no point in our recent history have we had a more urgent need for diplomacy and protocol,” said Rice, who frequently traveled overseas with Marshall during the Obama administration. She was introduced by Susan Rice, former US national security advisor and US ambassador to the United Nations. On July 1, Marshall spoke about her book-and her life-in a virtual event with Fred Kempe, president and CEO of the Atlantic Council. “ Protocol: The Power of Diplomacy and How to Make it Work for You,” contains 448 pages of memoirs, anecdotes, and sage advice by Marshall, who served as US chief of protocol under President Barack Obama, as well as social secretary to President Bill Clinton and First Lady Hillary Clinton. But knowing the rules of protocol goes a long way toward easing the wheels of diplomacy-which happens to be the theme of Ambassador Capricia Penavic Marshall’s new book. These aren’t life-or-death issues, and the occasional faux pas won’t trigger World War III. Should the president of the United States shake the hand of a visiting Arab king or bow to him? What constitutes a proper gift for the Queen of England? And with COVID-19 raging, should you wear a mask when meeting heads of state or not?
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